Privacy Policy

At Trust Wallet Customer Services (Independent Support), your privacy and safety are paramount to us. This Privacy Policy elaborates on how we collect, use, protect, and utilize your information when you visit our website or use our support services.
By accessing our website or using our services, you agree to the terms described in this policy.

1. Information We Collect

We collect limited personal or technical information in the following situations:

  • When you submit queries through our contact forms
  • When you interact with our guides or resources
  • When you voluntarily provide feedback or support-related information
  • We collect the name and email address when submitted via the contact form

 

This may include:

  • Your name (if shared)
  • Email address
  • Device type and browser used
  • General technical issue descriptions
Note: We do not request or store your private keys, seed phrase, wallet credentials, or any sensitive financial data. Ever.

2. How We Use Your Information

The information you provide is used to:

  • Respond to your support requests
  • Improve the content and usability of our website
  • Monitor and fix website performance or technical issues
  • Enhance user experience by making support easier to access
  • We do not sell, rent, or share any user information with third parties

3. Third-Party Links

Our website (https://trustwalletcustomerservices.com/) may contain links to third-party websites. We are not responsible for the privacy policies or content of the external sites or third-party websites. We advise users to review their privacy policies of every third party or external website mentioned on our website before interacting or engaging in any activity or seeking any information.

4. Data Protection & Security

We use high-end protection (technical and organizational) to protect the limited data we collect. However, no system is 100% secure. By using our site, you understand and accept the inherent risks of online interaction.

5. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such a collection, we will promptly delete it.

6. Your Rights & Choices

You have the right to:

  • Request access to the data we may have about you
  • Ask for corrections or deletions of your personal information
  • Withdraw consent (where applicable).
  • To exercise any of these rights, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be shown on this page with a revised effective date. We encourage you to review it regularly.

8. Contact Us

For questions, concerns, or requests related to your privacy, you can contact us via: